ConfirmConnect®
Release notes for version 25.11.1
Before upgrading
When upgrading from an older version of ConfirmConnect® please ensure that you check the full release history to identify the changes made since your current version was released.
For details of changes in this release, please refer to the What's New and Confirm Resolved Defect documentation issued with the Release announcement.
Installing the ConfirmConnect® Web Service
Follow the installation instructions below: -
Installing the Web Service for the first time
Download the ConfirmConnect® Web Service installer from ConfirmConnectWebService.exe and run through the instructions contained on the Web Server Installation page.
Upgrade the existing Web Service installation
Download the ConfirmConnect® Web Service installer from ConfirmConnectWebService.exe and replace the contents of your existing ConfirmConnect® Web Service.
This can be done by either pointing the installer to the web service location or by installing to a second location and manually copying the full contents over the existing web service.
Installing ConfirmConnect® on Devices
Supported Platforms
Please review Supported Platforms and Device Minimum Specification page for details on ConfirmConnect® support details.
For devices which do not have ConfirmConnect® installed, use the applicable QR code below.
Android and iOS
Install from ConfirmConnect® from either the Itunes App Store or the Google Play store. The QR Codes below will take you to ConfirmConnect® in the relevant store.
Windows (10 and above)
Install the following pre-requisites:
Use the QR Code to download the ConfirmConnect.zip file. This can then be extracted to a directory of your choice. Once extracted, launch ConfirmConnect® by running the ConfirmConnect.exe.
Web (Chrome - for testing and training purposes only)
ConfirmConnect® can be run via Google Chrome and is installed as part of the Server Installation mentioned above. Using ConfirmConnect® in Google Chrome isn't intended for production purposes but does allow it's use for training purposes.
Note: Using Google Chrome will use a device licence. If you clear your browser cache and then use ConfirmConnect® again, a second device licence will be used.
Android (10.0 and above)
iOS (13.0 and above)
Windows (10 and above)
Device Licences
When ConfirmConnect® is installed, it is given an installation ID, this is tied to a device licence in Confirm. When ConfirmConnect® is removed from a device or, if using Chrome, the cache is cleared, the installation ID will be removed but the link to the Confirm device license will remain.
To remove any redundant licences from Confirm, navigate to the ConfirmConnect® registration screen and find the entry for installation ID which is no longer required and delete it.
ConfirmConnect® Help Documentation
Available as two documents: - one for end Users (ConfirmConnect® - User Documentation) and one for Administrators (ConfirmConnect®).
- ConfirmConnect® - Contains both the User Documentation and details on how to configure the Confirm host software in order for data to be available on devices.
- ConfirmConnect® - User Documentation - Contains information on how to use ConfirmConnect where the software is not self explanatory.
Testing Navigation
If you do not wish to use the default Navigation application selected by ConfirmConnect® you can test custom Navigation Templates using the following page.